Contact Us

Got questions, issues, or feedback? We're here to help. Asino Casino offers multiple contact channels to ensure you get the assistance you need quickly.

Live Chat - Fastest Response

Our live chat operates 24 hours a day, 7 days a week. Average response time is under two minutes. Support staff speak English fluently plus several other languages.

To access live chat, click the chat icon in the bottom right corner of the website. You don't need to be logged in - visitors without accounts can also use chat for questions.

What Can Live Chat Handle?

Questions about bonuses and promotions
Deposit or withdrawal issues
Technical difficulties
Account verification
General information

Email Support

For less urgent inquiries or detailed problem descriptions, email works better. Our support team typically responds within 6-12 hours.

General Inquiries: [email protected]
Privacy Matters: [email protected]
VIP & High Rollers: [email protected]

Tips for Faster Email Responses

Include your account email address and username
Describe the problem as detailed as possible
Attach screenshots if relevant
Use a clear subject line

FAQ - Self-Help Resources

Many questions are already answered in our comprehensive FAQ section. Before contacting support, it's worth checking there. Common topics include:

Registration and verification
Deposit and withdrawal methods
Bonus terms and conditions
Technical issues
Responsible gaming

Complaints and Dispute Resolution

If you're unsatisfied with a support decision, you can file a formal complaint:

Complaints Email: [email protected]

We'll review your complaint within 7 business days and send a detailed response. If you're still unsatisfied with the resolution, you can escalate to the licensing authority.